Thank you for shopping with On Cloud UK. We aim to provide fast, reliable, and worldwide shipping for all our customers.
Shipping Coverage
We offer worldwide shipping, with a primary focus on customers in the United States and other international locations.
Processing Time
All orders are processed within 1–3 business days after payment confirmation. Orders are not shipped or delivered on weekends or public holidays.
If there is a high order volume, shipments may be delayed slightly. In such cases, customers will be notified.
Shipping Methods & Delivery Time
We offer the following shipping options:
- Express Shipping: 7–8 business days — $29
- Standard Shipping: Up to 21 business days — $19
Delivery times are estimates and may vary depending on destination, customs clearance, and local courier services.
Order Tracking
Once your order is shipped, you will receive a tracking number via email. You can use this tracking number to monitor your shipment status in real time.
Please allow 24–48 hours for tracking information to become active.
Shipping Confirmation
After your order has been dispatched, you will receive a shipping confirmation email containing your tracking details.
Customs, Duties & Taxes
For international orders:
- Customers are responsible for any customs duties, import taxes, or additional charges imposed by their country.
- On Cloud UK is not responsible for delays caused by customs clearance.
Incorrect Address
Please ensure your shipping address is correct at checkout. We are not responsible for orders shipped to incorrect or incomplete addresses provided by the customer.
If you need to update your address, contact us immediately at:
[email protected]
Lost or Delayed Packages
We are not responsible for delays caused by courier services, customs, or unforeseen circumstances.
If your package is significantly delayed or lost, please contact our support team, and we will assist you in resolving the issue.
Order Changes & Cancellation
Orders can only be modified or cancelled within 12 hours of placing them. After this time, orders may already be processed or shipped.
Contact Us
If you have any questions about shipping, please contact us:
On Cloud UK
Email: [email protected]
We are always happy to help and ensure you have a smooth shopping experience.